Invoice was paid and the deleted in QuickBooks online. How do I void the invoice in Benji Pays?

If a customer has paid an invoice and you deleted it in your accounting software, you will need to take specific actions to handle the payment:

1. Same-Day Transactions: If the payment was made on the same day, log into your Payment Gateway account and void the transaction.

2. Different-Day Transactions: If the payment was made on a different day, you will need to issue a refund through your Payment Gateway account.

To properly void the transaction, you should void it in Benji Pays. This action will void the payment in your accounting software, leaving the invoice open for you to edit or delete as needed. This ensures consistency between your payment records and accounting software.

Please see our support articles for issuing refunds and voids:

Voiding a Transaction

Refunding a Transaction