What happens if I get a returned transaction from Bambora?

Modified on Thu, 20 Jun 2024 at 01:43 PM

Benji Pays  will reverse this automatically for you, however it won't happen until about 11AM PST.  You will get a notification from Benji Pays once this is complete.  
Here is what will happen:

Benji Pays checks the status of all your batches daily around 11AM PST, when that happens, if there is a returned transaction, the following will happen:

1. The customer payment profile will be disabled in Benji Pays.


2. The payment will be voided in QuickBooks/Xero leaving the invoice open with the balance reflecting the amount that was voided. 


3. You will receive an email notifying you of this issue.

Once this is done, you will be able to reprocess the now open invoice with the new payment details.

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