Bambora- ACH/EFT limits

Modified on Thu, 20 Jun 2024 at 01:40 PM

Question:

I have a customer with an invoice totaling $20,000, which exceeds our batch limit of $10,000 for ACH payments. Considering this, would you recommend splitting the invoice for payment? Additionally, processing this payment will put us over our estimated ACH transaction volume for the month. What are my options in this situation?

Response:

There is no monthly limit on ACH/EFT transactions, just a per-batch limit set by Bambora. This batch limit represents the maximum amount you can process in a single transaction. However, you can process as many batches as needed daily or monthly.

For your current situation with the $20,000 invoice, the simplest solution is to split it into two separate transactions for $10,000. Make sure you have the customer's payment information readily available, either with you or stored in Benji Pays as a payment profile. Your customer can enter their payment details via your customer portal or you can send them a request for payment information.

To proceed, go to your Benji Pays account, locate the invoice, click the "Pay" button, and adjust the amount for a partial payment.

If such high-value transactions are likely to be a regular occurrence, consider revisiting the initial approval email from Bambora and request an increase in your transaction limit. They may require additional information to process this request.