Declined payment(Bambora) -Due to Bank Account Issues

Modified on Fri, 7 Jun at 10:36 AM

If you've experienced a payment decline with the reason cited as "Issue with bank account, disabling payment profile," there are a few common explanations for this occurrence.

Generally, it can be attributed to either incorrectly entered account details or the bank refusing to authorize the transaction. Bambora does not supply us with full information via their API.

To troubleshoot and resolve this issue, follow these steps:

Step 1: Log into your Bambora Account.

Step 2: Navigate to the "Processing" section and select "Batch Processing."

Step 3: Find the batch associated with the declined transaction.

Step 4: Within the batch, look for any transactions marked with a red X under the status row.

Hover over the red X to access additional details explaining why the transaction failed.

These steps will help you gain insights into the specific reasons for the payment decline. Understanding the root cause is crucial for taking the necessary corrective actions.

Step 1: Log in to Benji Pays.

Step 2: In Benji Pays, locate the declined transaction and click on the red "Declined" pill. You will see the Batch ID number in the Transaction details.

Step 3: Alternatively, go to the "Transactions" section and select "ACH Transactions."

Step 4: In the report, the Batch ID will be visible in the first column.