Bambora Declined EFT/ACH- Issue with bank account.

If you receive a declined EFT/ACH transaction from Bambora, follow the steps below to troubleshoot the issue: 

Step 1: Navigate to Transactions > Transaction Reporting in your Benji Pays account.

Step 2: Set the time period to this month and the status to declined.

This will display all the transactions that were not processed successfully. You can then click on the "Declined" result pill to see the message sent from Bambora.   

The screenshot below shows the message "Issue with bank account, contact customer for new payment details".

If you log into your Bambora account and go "Processing >Batch Processing" you will see all your batches.

 If click on a batch and you will see all the transactions in that batch, at the far right there is a column showing the status of each transaction, if you see any with red X's, hover over them and a message will come up with more details.

There are several reasons why a transaction might be declined, such as incorrect banking information or insufficient funds. I recommend contacting your customer and asking them to contact their bank to determine the specific reason for the decline. If you need more detailed assistance, please don't hesitate to contact Bambora directly at 1-833-226-2672.