How to Set Up DKIM for Email Authentication in Benji Pays

Modified on Thu, 27 Aug at 4:12 PM

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            Before you begin

            DKIM is an email authentication method designed to detect forged sender addresses in email (email spoofing), a technique often used in phishing and email spam.

            To have your receipts sent from your company email address, we require that you verify that you own your domain name by configuring DKIM.

            IMPORTANT Use this path only if you are not using your own SMTP service. Your DNS records must remain in place to keep email delivery reliable.

            In Benji Pays, go to Settings > Company Settings and scroll to the bottom of the page to view the instructions for setting up DKIM.

            Why this matters: These settings help ensure emails sent by Benji Pays using your Custom From Email Address are trusted and less likely to be rejected or marked as spam.

            For more information on why DKIM, SPF and DMARC are important, please see this article on AWS.

            Generate DNS records

            1. Generate, then copy or download the DNS records listed below.
            2. Have your website administrator add them to your domain’s DNS settings.
            3. Wait up to 72 hours for changes to propagate.

            Add and verify records

            1. Click the Verify DNS Records button above.
            2. It may take up to 72 hours for records to propagate and be verified.
            3. These records must remain in place permanently to ensure emails continue to deliver reliably.

            Required DNS records

            These records are shown as a reference, but your Benji Pays account will have its own unique DNS records. If you’re viewing this page for the first time, click the ‘Generate DNS Records’ button to create them.

            Understand the records

            CNAME records (DKIM)

            What is their purpose?
            These are DKIM records. When BenjiPays sends emails on your behalf, each message is cryptographically signed. The DKIM records publish a public key that lets the recipient’s email system verify the signature, confirming the message came from you and wasn’t altered in transit.

            What does DKIM stand for?
            DKIM stands for DomainKeys Identified Mail. It’s an email authentication standard that uses cryptographic signatures to help verify the sender and protect messages from tampering.

            Why are there 3 of them?
            To enhance security, DKIM keys are periodically rotated. Having three CNAME records allows for a seamless transition between keys without disruption in email delivery.

            TXT record (SPF)

            What is its purpose?
            The SPF record authorizes Amazon SES, the service BenjiPays uses, to send emails on your domain’s behalf. It tells email providers that these emails are legitimate, helping prevent spoofing and improving deliverability.

            What does SPF stand for?
            SPF stands for Sender Policy Framework. It is an email security protocol used to specify which servers are allowed to send emails for a domain.

            Why does it refer to ‘billingbp’?
            Emails are sent using a subdomain called ‘billingbp’ as the “MAIL FROM” domain. This is a technical sender address that handles things like bounces and complaints. It works behind the scenes and plays a key role in authentication.

            Will recipients be confused by this?
            No, your recipients will still see your main domain in the “From” and “Reply-To” fields, just like in any normal email. The ‘billingbp’ subdomain is only used behind the scenes and isn’t visible to them.

            MX record

            What is its purpose?
            This MX (Mail Exchange) record allows Amazon SES to handle email feedback, such as bounce and complaint notifications, for the ‘billingbp’ subdomain.

            Why is feedback handling important?
            When an email can’t be delivered or is marked as spam, Amazon SES uses this subdomain to receive that feedback. This helps maintain your domain’s email reputation and ensures better deliverability over time.

            Will this affect my regular email setup?
            No, this MX record applies only to the ‘billingbp’ subdomain, which is used exclusively for system-level email handling. It does not impact your regular email accounts, inboxes, or how you send and receive everyday emails.

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