QuickBooks Web Connector: Installation Support Limitations

Benji Pays offers integration with both QuickBooks Online and QuickBooks Desktop. In order to enable this connection for QuickBooks Desktop users, a tool called the QuickBooks Web Connector (QWC) must be installed on the same computer where QuickBooks Desktop is installed.

While we support our integration with QuickBooks Desktop, Benji Pays does not provide direct support for installing or maintaining the QuickBooks Web Connector. This article explains why, and what assistance we can offer instead.

❓ What is the QuickBooks Web Connector?

The QuickBooks Web Connector is a Microsoft Windows application developed by Intuit. It enables desktop software like QuickBooks Desktop to communicate with cloud-based applications such as Benji Pays.

To complete the integration, the Web Connector must be:

• Installed on the same machine as QuickBooks Desktop

• Configured using a .QWC file provided by Benji Pays

• Scheduled or manually triggered to sync data between QuickBooks and Benji Pays

? Why We Don’t Support Installing or Maintaining the Web Connector

There are a few key reasons we’re unable to provide direct support for this part of the setup:

1. It Runs in Your Local Computing Environment

Unlike cloud-based tools, the Web Connector operates on your local desktop or server. Your environment may have unique settings — such as firewalls, user permissions, network rules, or antivirus software — which are not visible or accessible to our team.

2. Security and Privacy Boundaries

Supporting software installed on your local machines would require us to request system access, which we will not do. For your security and privacy, Benji Pays does not interact directly with your computers or networks.

3. It’s Not Our Software

The Web Connector is maintained by Intuit, not Benji Pays. If issues arise with the installation or functionality of the Web Connector itself, those must be addressed through Intuit’s support or your internal IT provider.

4. Focus on What We Can Control

Benji Pays is a cloud-based platform. Our support team focuses on ensuring our part of the integration works as expected — once the Web Connector is installed and communicating properly.

✅ What We Do Support

While we don’t install or troubleshoot the Web Connector itself, we do provide the following:

• Instructions on how to install and use your .QWC file

• Guidance on how to configure the Web Connector to sync with Benji Pays

• Verification that your connection to Benji Pays is working properly once the Web Connector is installed

? Recommended Support Resources

If you need help with installing or troubleshooting the Web Connector, we recommend the following options:

• Your internal IT team or managed service provider

• Intuit’s Web Connector Support Documentation

Need Help?

If your Web Connector is installed and you’re ready to test your connection with Benji Pays, reach out to our support team — we’ll be happy to walk you through the next steps.