Deactivating a customer in QBO or QBD. Will their information get deleted in Benji Pays?

Modified on Fri, 2 Aug at 8:08 AM



Question:


If we deactivate a client in QBO it's deleting all their history. The issue is if the student comes back, they don't see their old account history in their portal. Is there a workaround for this?


Response:


If you deactivate a customer in QBO, we don't delete the history, it just gets hidden, if you reactivate a customer in QBO they will once again be visible in Benji Pays with all their history.




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