How to allow both Datto/Autotask and QuickBooks payment links to be available to use at the same time?

Modified on Mon, 3 Jun at 9:54 AM

Currently using Datto/Autotask for billing and will be using QuickBooks moving forward. Can you please allow both the QuickBooks and the Autotask link we have in place now so that our customers can pay with both during the transition.


Currently, the setting shown below is on, which requires your payment links (any payment link that is used in a 3rd party system) to have both the invoice number and the invoice total in order for the payment page to load.  Unfortunately QuickBooks online has no way of inserting the invoice total into the templated payment link in their email templates.   If you leave this setting on, your QuickBooks links will not work as they won't have the total on them.





Here are a couple of options you can use:



1. You can turn that setting off, and all links will work.


2. Instead of sending invoices from QBO, I'd highly recommend sending them from Benji Pays either manually in batches


3. Automatically send your invoices using our new Invoice Rover feature to automatically send them out.  You can use these links now, and leave the above setting on and this will ensure you don't lose the security of the current links in AutoTask, but you also get even more secure links, click tracking, email tracking in Benji Pays and more if you leverage Invoice Rover.  (Note: this option requires our Pro Plan and higher). 



Here are a couple of Support Articles that will help:

Batch sending invoices/reminders


Invoice Rover

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