Moneris Payment Errors

If you're seeing a payment error, find your error code below for steps to resolve it.

You can also look up any error code in the Moneris Response Codes directory.

Error 942 – Invalid Credentials

What it means: Your Profile ID or source URL is invalid.

To fix this:

1. Log into your Moneris Gateway
2. Go to Admin → Hosted Tokenization
3. Check if there is a URL next to your hosted tokenization token — there should be none
4. If a URL exists and you can edit it, remove it
5. If you can't edit it, generate a new token with no URL attached
6. Copy the new token into your gateway settings in Benji Pays

Error 943 – Invalid Data

What it means: The card data entered is invalid (not numeric or fails the mod10 check). Spaces are removed automatically, so this is usually a mistyped card number.

Ask the customer to re-enter their card details carefully.

Transaction Not Allowed

What it means: Your payment gateway account doesn't have the vault feature enabled, which is required to save payment information.

To fix this:

1. Contact your Payment Gateway provider and request that the vault feature be enabled on your account
2. Once confirmed, enable "Save payment information" on your payment links in Benji Pays

Still need help? Contact Moneris support directly:

• Website: moneris.com/contact-us
• Phone: 1-866-319-7450