When refunding a transaction does our account get refunded the Payment Gateway fees?

When you issue a refund, the fees charged by your Payment Gateway provider are not returned to your account.

To help manage these costs, you have the option to refund only the original transaction amount to the customer—excluding the surcharge fee. To do this, simply disable the "Add surcharge amount to refund amount" option when processing the refund (see screenshot below).

By not including the surcharge in the refund, the amount you originally collected as a surcharge can help offset the non-refundable gateway fees, reducing the financial impact on your business.