When you refund a transaction, the fees charged by your Payment Gateway provider are not returned to your account.
However, you do have the option to refund only the transaction amount to the customer and not include the surcharge fee by disabling the option "Add surcharge amount to refund amount" when issuing the refund (see screenshot below). This means the surcharge you charged your customer can cover the fee that your Payment Gateway provider charged for the original transaction. This helps you manage the costs associated with refunds.
However, you do have the option to refund only the transaction amount to the customer and not include the surcharge fee by disabling the option "Add surcharge amount to refund amount" when issuing the refund (see screenshot below). This means the surcharge you charged your customer can cover the fee that your Payment Gateway provider charged for the original transaction. This helps you manage the costs associated with refunds.
Here is our support article for Refunding a Transaction.
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