Refunds and Voids - What's the difference?

What is the difference between a void and a refund?

Voids

Voiding a credit card transaction makes it like it never happened in the first place. When you void the transaction, it will not show up on the customer's credit card statement, funds will not be taken from their account and returned, it is effectively cancelled.

You can only void a transaction if the merchant batch it is associated with is still open. Most gateways keep the batch open until the end of the day and then automatically close the batch, however you may be able to change this behaviour in your gateway. If the batch for the transaction is closed, the void will fail and you will need to perform a refund.

Note that most gateways have a limit on the dollar value of a transaction that will be allowed to be voided, you can generally have this limit increased by contacting your merchant account provider - Benji Pays can not change this limit for you.

Stripe.

Stripe does not offer a void function, only refunds.

Instructions for voiding a transaction:

Step 1: Login to BenjiPays.

Step 2: Click on "Transactions" in the blue menu to the left of the screen and then click "Transaction Reporting".

Step 3: You can search transactions by Date range, Customers, Type, Status, Payment Type ,Gateway, Amount and Currency.

Step 4: Once you choose how you will search your transactions, click the "Search" button.

Step 5: Scroll to find the transaction you wish to void and click the yellow circular arrow to the far right of the transaction.

Step 6: Click the transaction type that you are looking to perform and then click the "Process" button.

Step 7: You will then see this screen stating your void was approved. You can download a merchant or customer copy of this void transaction. Once completed click "Close" button.

Refunds

If a transaction was made prior to the current day, you will need to perform a refund. Refunds show up as a negative amount on the customer's credit card statement. The original purchase transaction will still be on their statement as well.'

Note that most gateways have a limit on the dollar value of a transaction that will be allowed to be refunded, you can generally have this limit increased by contacting your merchant account provider - Benji Pays can not change this limit for you.

Instructions for refunding a transaction:

*Please follow steps 1-5 above and then follow the steps below to complete a refund on a transaction.*

Step 6: Click the transaction type that you are looking to perform and then click the "Process" button.

Step 7: You will then see this screen explaining how the refund will work and the adjustments that will need to be made in Quickbooks. Please read this page carefully.

Step 8: Click the "Process" button.

Step 9: You will then see this screen stating your refund was approved. You can download a merchant or customer copy of this refund transaction. Once completed click "Close".