Voiding a transaction

To understand the difference between a void and a refund click here.

Steps for locating the original transaction under the Transactions menu

Step 1: Log into Benji Pays.

Step 2: Click "Transactions" in the blue menu to the left of the screen and then click on "Daily Transaction Results".

Step 3: Click on the yellow circular arrow under the column titled "Actions".

Step 4: Select "Void Transaction" from the drop down menu and then click the "Process" button.

Step 5: You will now see a screen that says the Void was approved. You can download a merchant or customer copy of this void transaction by clicking the download button.

Next click the "Close" button. The transaction has been voided.

If the void is approved by your gateway, Benji Pays will also void (QuickBooks Online) or delete (Xero and QuickBooks Desktop) the payment in your accounting system. The invoice associated with this credit card transaction will once again have a balance owing, ensure to edit or delete that invoice if needed to avoid having Benji Pays process it again during Auto Processing.

If the void is declined, this could be due to one of the following reasons:

•     The original transaction was already voided or refunded
•     The original transaction's merchant batch has already been closed
•     The transaction amount is greater than the maximum void amount limit on your merchant account - contact your merchant account provider and they can void the transaction for you. 

In all cases where a void is declined, please contact your merchant account provider for more details.