Error message "Card brand is not supported" with Elavon

Modified on Tue, 18 Jun at 1:46 PM


When adding a payment profile, processing a payment or when your customer is paying their invoice on your payment links, you may see the below message.


This indicates that American Express is not enabled on your Elavon Converge account.  To resolve this contact Elavon support and they can assist you in enabling American Express on your Elavon account.


Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons

Feedback sent

We appreciate your effort and will try to fix the article