Helcim- Error code F4L4

Modified on Fri, 14 Jun at 12:12 PM

This means that the card stored in Helcim doesn't seem to match what we have on file for the card in Benji Pays for the first 4 and last 4 digits. Helcim requires us to store these values and pass them along with the card token when doing a transaction.

For example: If a customer added card details last week and then the merchant attempted to run payments on the card and they were declined. The merchant reached out to the customer and the customer said they had to cancel the card as it had been compromised.

The customer then entered new credit card details. This 2nd card is the card they are having the issue with.

A solution to this is to delete the profile in Benji Pays, then add a new profile, and select existing Helcim customer, find the customer, find the card and save - this will create the correct profile details.