Connect to Elavon Converge

Modified on Wed, 08 Feb 2023 at 01:17 PM

To connect your Converge gateway with Benji Pays, there are 4 sections that must be completed.


A. Converge Settings to be completed by Converge Support

Copy and paste the entirety of section A into an email and send it to Converge Support or click here to open a prewritten email with these instructions addressed to Converge support.

*** Be sure to include your Elavon Merchant ID in the email ***

Converge support email:

Converge support phone: 1-800-377-3962 (Choose your language, then Option 2 for Internet and then option 2 again)

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A1. Tokenization must be enabled on your account by Converge Support. (If the Customers tab / menu item is visible in Converge, tokenization is already enabled)

Log into your Converge account here - click the login button at the top right of that page.

A2. must be added to the http referrers list by Converge Support

A3. Use HTTP Referrers must be unchecked by Converge Support

A4. A user must be setup by Converge Support with permission to access the terminal via the API. Users in Converge are found under the Employees tab. This user will commonly be called "apiuser". Ensure the apiuser is setup with "Administrator" level User Rights or "Manager" level plus both "Terminal Management" selections enabled.

A5. The following Benji Pays IP addresses must be added as Valid API IP Addresses by Converge Support:

A6. Ensure "Enable HTTPS Transaction" is enabled on the account

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B. Fraud Prevention Rules to be completed directly in Converge

Once Converge Support has completed section A,  you can log in and configure the following settings in Converge:

B1. Click on Settings and then choose Fraud Prevention Rules (at the bottom of the page)

    Ensure the following Fraud Prevention Rules are not Enabled:

Daily Velocity

Hourly Velocity

 Hourly Velocity by IP Address

B2. Still under Fraud Prevention Rules, ensure that Auto Pend is not enabled and transactions are all unchecked:

B3. Still under Fraud Prevention, ensure Transaction Timeout is not enabled:

C: Lightbox configuration to be completed directly in Converge

C1. Click on Settings and choose Hosted Payments. Then, click on SETUP next to Payment Modal:

C2. Optionally, upload a company logo and choose a Theme

C3. Set the button text to "Continue"

C4. Uncheck "Show Amount"

C5. Enable "Show Address Verification Fields (Generate Token Transaction)"

C6. Enable "Show Address Verification Fields (Credit Sale/AuthOnly/ECS Transaction)"

C7. Optionally,  enable "Show Language Option"

C8. Uncheck "Enable CAPTCHA"

******* Note - if you do not wish to input Address Data and use AVS (Address Verification Service), you may choose not to enable the fields in steps C5 and C6. ******* 

D. Add the payment gateway in Benji Pays

D1. Login to Benji Pays and navigate to Settings > Payment Gateway Settings and click "Add new Gateway" and select "Elavon - Converge"

D2. Fill in the following information:

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