Customer Portal- Invoice Management

This support article is all about how to handle your invoices using the Customer Portal. 

Viewing All Invoices: You can see a list of all the bills or invoices related to the service or product you're using.

Accessing Open Invoices: This part guides you on how to access invoices that are still pending and need payment.

Exploring In-Progress Invoices: You can find out how to check on invoices that are not yet finalized.

Reviewing Paid Invoices: It explains how to look at invoices for which you've already made payments.

Settling Outstanding Dues: If you have unpaid invoices, this article shows you how to settle your outstanding bills.

Payment Details and Selection: Use existing payment details or add a new payment method, credit card or bank account.

Surcharges and Confirmation: This section covers any additional charges and how to confirm your payments.

Please see steps and video below:

Step 1: Access the Customer Portal

Initiate the process by selecting the "Login" option.

Enter your email address.

Input the verification code sent to your email.

Step 2: Navigating to Invoices

From the left-hand menu, locate and select "Invoices."

This is the place where you can find all the important info about your invoices.

Step 3: Viewing All Invoices

Click on "All" to access a comprehensive view of all existing invoices.

Step 4: Accessing Open Invoices

Navigate to "Open" to view invoices awaiting payment.

Step 5: Exploring In-Progress Invoices

To see invoices in the processing phase, click "In Progress" category.

Step 6: Reviewing Paid Invoices

To review paid transactions, view the "Paid" section.

Step 7: Settling Outstanding Dues

Within the "Open Invoices" section, proceed to click "Pay."

Step 8: Payment Details and Selection

A new interface will appear.

Select "Continue" to proceed.

Opt for either an "Existing Payment Profile" or "New Payment Method."

Input the payment details.

Payment Adjustment and Authorization

Modify the payment amount using the "Edit Amount" feature, if necessary.

Confirm your payment by selecting "Pay," or directly cover the full invoice sum.

When adding a new payment method, make sure you agree to the specified payment terms..

Step 9: Surcharges and Confirmation

If applicable, an information window will appear regarding surcharges.

Acknowledge the surcharge by selecting "Accept and Continue," or decline it by choosing "Cancel."

Note: Declining the surcharge will result in an unsuccessful payment.

Upon the successful execution of the payment, the following message will be displayed: