Customer Portal-Managing Payment Methods and Enabling Auto Pay

This support article helps you understand how to deal with your payment methods and set up Auto Pay in the Customer Portal. It teaches you how to:

Manage Payment Methods: This means you can add, remove, or update the ways you pay for a service or product. For example, if you want to switch from using a credit card to your bank account for payments, this article guides you through the process.

Enable Auto Pay: Auto Pay is like a set-it-and-forget-it way to pay your bills. When you enable Auto Pay, the system automatically deducts the amount you owe from your chosen payment method on a specific date. This can help you avoid late fees and ensure you never miss a payment.

Please see instructions below or video at the bottom of the page.

Step 1: Access Your Account

Log in to the Customer Portal using your email and verification code.

Verify your identity by entering the code sent to your email.

Step 2: Update Payment Methods

Inside the portal, find and click on the "Update payment methods" option.

Step 3: Add a New Payment Method

Within the "Update payment methods" section, click on "Add payment method."

Enter the required payment information and agree to the payment terms.

Click "Add Account" to confirm.

Step 4: Enable Auto Pay

If available, locate and activate the "Auto Pay Enabled" feature.